FAQs - Salem Stainless
Are Salem Stainless products made at Salem Steel Plant?
Yes. All products sold on this website are exclusively manufactured at Salem Steel Plant (SAIL). We offer premium stainless steel homeware and cookware for retail customers across India.
What types of products do you offer?
We offer a wide range of stainless steel products including dinner sets, casseroles, cookers, flasks, water bottles, lunch boxes, ice cream sets, plates, tumblers, kitchen cookware, and more. Browse our online shop or download our product catalogue from the website footer.
Is Salem Stainless cookware durable for daily use?
Yes. Our cookware and homeware are made from quality stainless steel designed for everyday Indian kitchens — resistant to rust, easy to clean, and built for long-term use when cared for as per product guidelines.
Are your products BIS certified?
SAIL stainless steel products are manufactured under strict quality standards at Salem Steel Plant. Product-specific certifications and quality marks are mentioned on individual product packaging and catalogue pages where applicable.
How do I choose the right product size (e.g. casserole or dinner set)?
Each product page lists capacity, dimensions, and MRP. For casseroles and dinner sets we offer multiple sizes as separate products — select the size that fits your family needs. Contact us at +91 75984 11234 if you need help choosing.
Which areas do you deliver to?
We deliver across India for retail orders placed on this website. Delivery timelines depend on your location and courier partner availability. See our Shipping Policy for full details.
How long will delivery take?
Orders are typically processed within 1–3 business days. Delivery usually takes 5–10 business days within India, depending on your pin code. You will receive tracking details when your order is shipped.
How can I track my order?
After your order is shipped, you will receive an email/SMS with tracking information. You can also track orders from My Account → Orders after logging in, or use our Order Tracking page.
Do you ship internationally?
Currently we focus on domestic retail delivery within India. For export or international bulk requirements, please submit a Bulk Enquiry and our team will assist you.
How do I place an order on the website?
Browse products on our shop page, add items to cart, and proceed to checkout. You can checkout as a guest or create an account for faster future orders and order history.
What payment methods are accepted?
We accept online payment methods available at checkout (UPI, cards, net banking, wallets as enabled on the site). For bank transfer or other payment options, see Payment Instructions.
Is online payment safe on this website?
Yes. Payments are processed through secure, encrypted payment gateways. We do not store your full card details on our servers.
Can I cancel or change my order after placing it?
Please contact us immediately at +91 75984 11234 or via the Contact page if you need to change or cancel an order. If the order has not yet been shipped, we will try our best to help.
What is your return and refund policy?
If you receive a damaged or wrong product, contact us within 48 hours of delivery with photos. Eligible cases are handled as per our Return & Refund Policy. Products must be unused and in original packaging where applicable.
Do I need an account to place an order?
No — guest checkout is available. Creating an account lets you track orders, save addresses, and manage your wishlist more easily.
Do you accept bulk or corporate orders?
Yes. We welcome bulk orders for corporates, hotels, caterers, institutions, and dealers. Visit our Bulk Enquiry page to submit your requirements including product list, quantity, and customization needs.
Can products be customized (etching, branding, packaging)?
Customization options may be available for bulk orders such as laser etching, special labelling, or gift packaging. Mention your requirements in the bulk enquiry form and our team will confirm feasibility and MOQ.
How can I become a dealer or distributor?
For dealership and distribution enquiries, contact us through Bulk Enquiry or call +91 75984 11234. Our team will share territory and commercial details based on your location and volume.